In the early days of web design, there was more work than any one shop could handle. Everyone was super selective on the clients they took, and project focused. There was no need for a business development person as much as a need for filtering through the mass of inbound leads. If you treated people fairly, did decent work and kept your commitments you would succeed. As they say, those were the days. And they are gone. So now what? What are we hanging on to from the past that's hurting our future? It's time to figure it out because there is a new wave of agencies coming in without the baggage. And if the established shops want to succeed, some changes are in order.